The purpose of this paper is to review the existing literature on empirical research in Lean,
Six Sigma and Lean Six Sigma in healthcare. The approach for the critical review of the 118 …

Aim: Medical consultation is not only one of the most important steps in disease diagnosis
and patient treatment, but also every patient's right. The purpose of this review was to …

Online appointment scheduling systems have been designed in response to the problems of
the traditional ones. In Iran, most outpatient clinics and our study population suffer from high …

The operational management of healthcare services is expected to directly touch patient
experiences. Iranian Ministry of Health and Medical Education (MoHME) for the first time, as …

Vietnam is facing a problem of over-crowding in public hospitals. Long waiting time is a
major dissatisfaction for patients. Reducing waiting time benefits not only patients but also …

Medical centers need branding approach to improve their position in patients' minds. This
study was carried out using mixed method. The participants included main experts, hospital …

Background If the different transmission risks of respiratory infectious diseases according to
the type of confined space and associated factors could be discovered, this kind of …

Background: Evaluation of patients' satisfaction is increasingly gaining importance as one of
the main tools for the assessment of the quality of healthcare delivery and its impact from the …

Purpose To analyze time to completion of preoperative legacy patient-reported outcomes
(PROs) and more recent computer adaptive Patient-Reported Outcomes Measurement …

Background To optimize appointment systems, it is necessary to assess their users'
perspectives. This study aims to determine the use of various appointment systems among …