Two decades of customer experience research in hospitality and tourism: A bibliometric analysis and thematic content analysis
This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …
empirical research on customer experience in hospitality and/or tourism settings based on …
Customer experience in the hotel industry: a systematic literature review and research agenda
M Veloso, M Gomez-Suarez - International Journal of Contemporary …, 2023 - emerald.com
Purpose Academic research on customer experience (CX) in the hospitality industry has
recently experienced vast growth as managers have increasingly focused on delivering …
recently experienced vast growth as managers have increasingly focused on delivering …
Wellness tourism and the components of its offer system: a holistic perspective
M Dini, T Pencarelli - Tourism Review, 2021 - emerald.com
Purpose The purpose of this paper is to conceptually examine the phenomenon of wellness
tourism under a holistic and systemic lens, focusing on the offer system and the main …
tourism under a holistic and systemic lens, focusing on the offer system and the main …
Make it memorable: Tourism experience, fun, recommendation and revisit intentions of Chinese outbound tourists
X Chen, Z Cheng, GB Kim - Sustainability, 2020 - mdpi.com
Due to the fact that Chinese tourists are becoming the main players in the international
tourism market, with large growth potential, this research empirically identifies the …
tourism market, with large growth potential, this research empirically identifies the …
The impact of hotel attributes, well-being perception, and attitudes on brand loyalty: Examining the moderating role of COVID-19 pandemic
This research sought to investigate the relationships between hotel attributes, well-being
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
perceptions, attitudes, and brand loyalty in the hotel context considering the COVID-19 …
Charting the intellectual structure of customer experience research
Purpose Contemporary firms are increasingly focusing on enhancing the customer
experience (CX) to gain a sustainable competitive advantage. However, despite the rapid …
experience (CX) to gain a sustainable competitive advantage. However, despite the rapid …
[HTML][HTML] The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
The role of hospitableness in hedonic service settings has been subject to considerable
theoretical and empirical investigation; however, its role in utilitarian service settings (eg …
theoretical and empirical investigation; however, its role in utilitarian service settings (eg …
Hedonic consumption pathway vs. acquisition-transaction utility pathway: An empirical comparison of Airbnb and hotels
While customer values associated with experience have been studied extensively in the
hospitality literature, research comparing Airbnb and hotel experiences remains sparse. By …
hospitality literature, research comparing Airbnb and hotel experiences remains sparse. By …
Please stay with us again: Investigating the mediating roles of hedonic well-being and tourism autobiographical memory in customer retention at Chinese resorts
Customer retention possesses strategic significance in achieving an essential competitive
advantage for hotel enterprises. This study aimed to introduce the psychological mechanism …
advantage for hotel enterprises. This study aimed to introduce the psychological mechanism …
[HTML][HTML] Nostalgic emotions, meaning in life, subjective well-being and revisit intentions
D Karagöz, H Ramkissoon - Tourism Management Perspectives, 2023 - Elsevier
The main purpose of this research is to examine the psychological and behavioral
consequences of nostalgic emotions. Specifically, the study examines the interrelationships …
consequences of nostalgic emotions. Specifically, the study examines the interrelationships …