Text mining of user-generated content (UGC) for business applications in e-commerce: A systematic review
S Li, F Liu, Y Zhang, B Zhu, H Zhu, Z Yu - Mathematics, 2022 - mdpi.com
In the Web2. 0 era, user-generated content (UGC) provides a valuable source of data to aid
in understanding consumers and driving intelligent business. Text mining techniques, such …
in understanding consumers and driving intelligent business. Text mining techniques, such …
Mining online reviews with a Kansei-integrated Kano model for innovative product design
J Jin, D Jia, K Chen - International Journal of Production Research, 2022 - Taylor & Francis
Optimising affective design based on customer needs help to earn competitive advantages.
However, affective design has been studied qualitatively and the value of online opinions …
However, affective design has been studied qualitatively and the value of online opinions …
Dynamical mining of ever-changing user requirements: A product design and improvement perspective
H Sun, W Guo, H Shao, B Rong - Advanced Engineering Informatics, 2020 - Elsevier
Previous studies carried out customer surveys by questionnaires to collect data for analyzing
consumer requirements. In recent years, a large and growing body of literature has …
consumer requirements. In recent years, a large and growing body of literature has …
Natural language processing in-and-for design research
We review the scholarly contributions that utilise natural language processing (NLP)
techniques to support the design process. Using a heuristic approach, we gathered 223 …
techniques to support the design process. Using a heuristic approach, we gathered 223 …
[HTML][HTML] Using supplementary reviews to improve customer requirement identification and product design development
M Zhang, L Sun, Y Li, GA Wang, Z He - Journal of Management Science …, 2023 - Elsevier
A clear understanding of customer needs is key to the success of new product development
and customer-centric product design. Online reviews, particularly initial reviews, are …
and customer-centric product design. Online reviews, particularly initial reviews, are …
A small sample data-driven method: User needs elicitation from online reviews in new product iteration
Y Cong, S Yu, J Chu, Z Su, Y Huang, F Li - Advanced Engineering …, 2023 - Elsevier
Eliciting user needs from mass online reviews is playing a significant role in the product
iteration process. Efficient user needs elicitation does achieve considerable benefits for …
iteration process. Efficient user needs elicitation does achieve considerable benefits for …
Approach for importance–performance analysis of product attributes from online reviews
The importance–performance analysis (IPA) is a widely used technique to guide strategic
planning for the improvement of customer satisfaction. Compared with surveys, numerous …
planning for the improvement of customer satisfaction. Compared with surveys, numerous …
An analysis method of dynamic requirement change in product design
H Sun, W Guo, L Wang, B Rong - Computers & Industrial Engineering, 2022 - Elsevier
Previous studies conducted customer requirement (CR) mining through the Kano
classification approach to optimize product design, without considering the opinion changes …
classification approach to optimize product design, without considering the opinion changes …
Product improvement in a big data environment: A novel method based on text mining and large group decision making
F Zhang, W Song - Expert Systems with Applications, 2024 - Elsevier
Product improvement has become a multifaceted and uncertain endeavour for
manufacturers in an increasingly competitive business environment. Online platforms have …
manufacturers in an increasingly competitive business environment. Online platforms have …
Can machine learning tools support the identification of sustainable design leads from product reviews? Opportunities and challenges
The increasing number of product reviews posted online is a gold mine for designers to
know better about the products they develop, by capturing the voice of customers, and to …
know better about the products they develop, by capturing the voice of customers, and to …