Although workplace incivility has received increasing attention in organizational research
over the past two decades, there have been recurring questions about its construct validity …

A growing body of research explores workplace incivility, defined as low‐intensity deviant
workplace behavior with an ambiguous intent to harm. In the 15 years since the theoretical …

The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there
has been an uptake of digital platform use for personal purposes. The excessive use of …

This study meta-analytically examined 35 antecedents of turnover intention in the hospitality
industry. Results based on 391 correlations from 144 independent studies indicated that …

In this study, we propose and examine an integrative framework to investigate factors
contributing to the experience of workplace incivility (including victim demography …

Incivility refers to rude, condescending, and ostracizing acts that violate workplace norms of
respect, but otherwise appear mundane. Organizations sometimes dismiss these routine …

A logical position emphasized by the service-oriented organizations that 'the customer is
always right'and the organizational policies that requires employees to make customer …

In this article, we propose a framework for understanding destructive leadership that
summarizes the extant destructive leadership research and extends it in new directions. By …

This chapter reviews research into the happy worker-productive worker thesis, which
suggests that individuals and groups with raised wellbeing perform better in their jobs than …

The contribution of emotional intelligence in a working environment has been studied in a
good extent in the literature. The findings from empirical studies signify the importance of …