Many manufacturers today are striving to offer high value-added product-service systems
(PSS) to their customers. Since the success of the PSS largely depends on the …

In this paper, based on more than ten years' studies on this dedicated research thrust, a
comprehensive review concerning information mining from big consumer opinion data in …

Under circumstances of increasing environmental pressures from markets and regulators,
focal companies in supply chains have recognized the importance of greening their supply …

Big consumer data provide new opportunities for business administrators to explore the
value to fulfil customer requirements (CRs). Generally, they are presented as purchase …

This study aims to investigate the effect of customer expectations and cultivation processes
on the hazelnut industry in Turkey. Hazelnut is an essential fruit for meeting the energy …

During the early stage of product design, product manufacturers seek to identify the most
relevant product features that will meet the demands and needs of consumers …

As the development of the consuming environment, the way consumers give feedback on
product experience changes from passive feedback to active reviews, and the development …

The overall objective of this paper is to introduce a customer oriented supplier selection
method. Although the supplier selection problem has previously been investigated, an …

Previous studies mainly employed customer surveys to collect survey data for understanding
customer preferences on products and developing customer preference models. In reality …

Purpose The purpose of this paper is to develop an effective approach to support and guide
production improvement processes utilising online product reviews. Design/methodology …