Ageism in the manager–employee relationship is one of the main obstacles towards an age-
inclusive workplace. Ageism in the labour market is rooted in the use of age as an …

This study documents change over time and across proficiency levels in French second-
language (L2) speakers' practices for initiating complaints. Prior research has shown that …

This book presents unique insights into the development of L2 interactional competence
through the lens of complaining, demonstrating how a closer study of complaining as a …

Difficulties of documentation characterize many problematic experiences of social
interaction. Here, we study such difficulties by analyzing a case in which an employee tells …

This thesis describes the understudied interactional practice of co-animation: during the
development of an activity in conversation, a speaker incorporates an animation-ie a quote …

Welfare organisations across the world are becoming more streamlined with less time for
building relationships with clients, rendering non-governmental organisations increasingly …

In this conversation analytic study, we investigate how customers and staff members
manage complaints in Swedish-speaking service interactions in Sweden and Finland. Prior …

Through troubles-talk, participants disclose and negatively assess unfortunate past or
habitual happenings and offenses, and these are often vividly staged in the here and now by …

Indirect complaints, particularly situation-oriented and third-party-oriented, are a ubiquitous
social action that speakers use to navigate trouble and build interpersonal relationships …

ABSTRACT A growing line of research aims to give voice to employees' experiences of
ageism at work. This article complements this body of research by demonstrating how …