Over the last fifteen years, the theory and practice of revenue management has experienced
significant developments due to the need to incorporate customer choice behavior. In this …

The classical revenue management problem consists of allocating a fixed network capacity
to different customer classes, so as to maximize revenue. This area has been widely applied …

The share of gross domestic product from the service industry reflects the competitiveness of
a nation; the service industry in the USA accounts for around 80% of its gross domestic …

Choice models today are ubiquitous across a range of applications in operations and
marketing. Real-world implementations of many of these models face the formidable …

During the past few years, there has been a trend to enrich traditional revenue management
models built upon the independent demand paradigm by accounting for customer choice …

Discrete choice models are appealing for airline revenue management (RM) because they
offer a means to profitably exploit preferences for attributes such as time of day, routing …

We study robust formulations of assortment optimization problems under the multinomial
logit choice model. The novel aspect of our formulations is that the true parameters of the …

In recent years, airline practitioners and academics have started to explore new ways to
model airline passenger demand using discrete choice methods. This book provides an …

We propose an approach for estimating customer preferences for a set of substitutable
products using only sales transactions and product availability data. The underlying demand …

We consider a retailer with limited inventory of identically priced, substitutable products. The
retailer faces a market with multiple segments of customers that are heterogeneous with …