Di era globalisasi saat ini, semakin tingginya perkembangan pelayanan kesehatan di
Indonesia dan bertambahnya komplain masyarakat membuat harapan masyarakat terhadap …

Introduction The COVID pandemic prompted a significant increase in the utilization of
telemedicine (TM) for substance use disorder (SUD) treatment. As we transition towards a …

Purpose The current study aims at developing a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …

Purpose The purpose of this paper is to investigate the impact of multidimensional service
quality on word of mouth (WOM) in university on-campus healthcare centers …

A health crisis caused by a pandemic tested the effectiveness of national healthcare systems
by testing both financing and organizational and technical performance of patient care. At …

Patients' satisfaction has become one of the critical issues for governments all over the world
and they are prioritizing to keep their citizens happy. The objective of the current study was …

Methods. We use a cross-sectional descriptive type of study in which we observe, and by
questionnaires, we collect the data from the patient attending many hospitals and health …

The patients' perceptions are central to quality improvement of the healthcare system
worldwide. This study aimed to examine patients' perceptions of quality care and investigate …

Today's patients are more informed and quality-conscious than ever before, which is crucial
for healthcare practitioners as they interact with people's lives daily. One of the most …

Purpose: The rising importance of healthcare service quality in the literature led us to
conduct a bibliometric analysis of the said area of interest. It aims to investigate the trends …