Acoustic and lexical sentiment analysis for customer service calls

B Li, D Dimitriadis, A Stolcke - ICASSP 2019-2019 IEEE …, 2019 - ieeexplore.ieee.org
We describe the development of a sentiment analysis system for customer service calls,
starting with the data acquisition and labeling, and proceeding to the algorithmic information …

Model comparison in speech emotion recognition for Indonesian language

RY Rumagit, G Alexander, IF Saputra - Procedia Computer Science, 2021 - Elsevier
Speech emotion recognition has become one of the active researches in machine learning
for the past few years. There are already applications that use speech emotion recognition …

Paralinguistics-enhanced large language modeling of spoken dialogue

GT Lin, PG Shivakumar, A Gandhe… - ICASSP 2024-2024 …, 2024 - ieeexplore.ieee.org
Large Language Models (LLMs) have demonstrated superior abilities in tasks such as
chatting, reasoning, and question-answering. However, standard LLMs may ignore crucial …

Recognition of Facial and Vocal Emotional Expressions by SOAR Model

M Ramzani Shahrestani, S Motamed… - Journal of Information …, 2023 - jist.ir
Todays, facial and vocal emotional expression recognition is considered one of the most
important ways of human communication and responding to the ambient and the attractive …

[PDF][PDF] Whispered Speech Emotion Recognition with Gender Detection using BiLSTM and DCNN

A Mohanty, RC Cherukuri - 2024 - sid.ir
Emotions are human mental states at a particular instance in time concerning one's
circumstances, mood, and relationships with others. Identifying emotions from the whispered …

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A Mohanty, RC Cherukuri - rimag.ir