Electronics industry is one of the fastest evolving, innovative, and most competitive
industries. In order to meet the high consumption demands on electronics components …

Over the past few years, more and more consumers have come to read online reviews when
they shop online. To support consumers' purchase decisions, many scholars focus on …

Nowadays, online word-of-mouth has an increasing impact on people's views and
decisions, which has attracted many people's attention. The classification and sentiment …

This paper proposes a methodology for conducting importance-performance analysis (IPA)
through online reviews. The methodology is composed of three stages:(1) mining useful …

With the spectacular growth of air traffic demand expected over the next two decades, the
safety of the air transportation system is of increasing concern. In this paper, we facilitate the …

User-generated content (UGC) is becoming increasingly available on social media for a
wide range of products and services. Such UGC contains rich information about customer …

Online reviews are used as a data source to make a variety of management decisions. An
important precondition when using online reviews for decision analysis is knowing how to …

A clear understanding of customer needs is key to the success of new product development
and customer-centric product design. Online reviews, particularly initial reviews, are …

Purpose The role of inter-organizational knowledge mechanisms (IOKMs) in learning
networks is increasing so that the competition of business networks in providing innovations …

The smart cities aim to provide an infrastructure to their citizens that reduces both their time
and effort. An example of such an available infrastructure is electronic shopping. Electronic …