The human side of human-chatbot interaction: A systematic literature review of ten years of research on text-based chatbots
Over the last ten years there has been a growing interest around text-based chatbots,
software applications interacting with humans using natural written language. However …
software applications interacting with humans using natural written language. However …
How to evaluate trust in AI-assisted decision making? A survey of empirical methodologies
The spread of AI-embedded systems involved in human decision making makes studying
human trust in these systems critical. However, empirically investigating trust is challenging …
human trust in these systems critical. However, empirically investigating trust is challenging …
[PDF][PDF] Text-based chatbot in financial sector: a systematic literature review
HD Wube, SZ Esubalew, FF Weldesellasie… - Data Sci. Financ …, 2022 - aimspress.com
Text-based chatbots are implemented in the financial sector to enhance the relationship
between the customer and services provided by the sector, and also to address external …
between the customer and services provided by the sector, and also to address external …
Capable but amoral? Comparing AI and human expert collaboration in ethical decision making
While artificial intelligence (AI) is increasingly applied for decision-making processes, ethical
decisions pose challenges for AI applications. Given that humans cannot always agree on …
decisions pose challenges for AI applications. Given that humans cannot always agree on …
Overtrust in external cues of automated vehicles: an experimental investigation
The intentions of an automated vehicle are hard to spot in the absence of eye contact with a
driver or other established means of communication. External car displays have been …
driver or other established means of communication. External car displays have been …
“I didn't know I looked angry”: Characterizing observed emotion and reported affect at work
With the growing prevalence of affective computing applications, Automatic Emotion
Recognition (AER) technologies have garnered attention in both research and industry …
Recognition (AER) technologies have garnered attention in both research and industry …
Calibrating pedestrians' trust in automated vehicles: does an intent display in an external HMI support trust calibration and safe crossing behavior?
Policymakers recommend that automated vehicles (AVs) display their automated driving
status using an external human-machine interface (eHMI). However, previous studies …
status using an external human-machine interface (eHMI). However, previous studies …
How should automated vehicles communicate critical situations? a comparative analysis of visualization concepts
Passengers of automated vehicles will likely engage in non-driving related activities like
reading and, therefore, be disengaged from the driving task. However, especially in critical …
reading and, therefore, be disengaged from the driving task. However, especially in critical …
What and When to Explain? On-road Evaluation of Explanations in Highly Automated Vehicles
Explanations in automated vehicles help passengers understand the vehicle's state and
capabilities, leading to increased trust in the technology. Specifically, for passengers of SAE …
capabilities, leading to increased trust in the technology. Specifically, for passengers of SAE …
A longitudinal video study on communicating status and intent for self-driving vehicle–pedestrian interaction
With self-driving vehicles (SDVs), pedestrians cannot rely on communication with the driver
anymore. Industry experts and policymakers are proposing an external Human-Machine …
anymore. Industry experts and policymakers are proposing an external Human-Machine …