Birey-odaklı mesleklerde müşteriler ile yüz yüze ya da telefon aracılığıyla iletişim halinde
olan çalışanların, çalıştıkları kurum tarafından belirlenen uygun duygusal ifadeleri sözlü ya …

Personal, job, as well as contract characteristics and workplace attitudes were related to
frequency of absenteeism and intention to leave of call centre employees. Frequency of …

Birey-odaklı mesleklerde müşteriler ile yüz yüze ya da telefon aracılığıyla iletişim halinde
olan çalışanların, çalıştıkları kurum tarafından belirlenen uygun duygusal gösterimleri sözlü …

Call-center employees are prone to lateness, absenteeism, and turnover because their jobs
are low-wage, low-skill, and provoke high levels of stress. Thus, considerate supervisors …

" Das Buch präsentiert vor dem Hintergrund eines empirischen Forschungsprojektes mit der
Perspektive der subjektivierten Taylorisierung einen neuen Blick auf medienvermittelte …

" Das Buch stellt eine neue Sichtweise auf personenbezogene Dienstleistungen vor:
Jenseits gängiger betriebswirtschaftlicher und arbeitssoziologischer Perspektiven wird …

" Subjektivierung von Arbeit wird in der aktuellen arbeits-und industriesoziologischen
Diskussion überwiegend verstanden als erweiterte und vertiefte Zugriffe von Unternehmen …

Purpose The purpose of this paper is to provide evidence on the role of tenure as a
moderator of the effects of job insecurity (JI) and employability on turnover intentions and …

Liderazgo orientado a la gente en call centers | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search Liderazgo orientado a …

An ample repertoire of leadership behaviors available to the manager is expected to
guarantee his/her effectiveness transcending situations, but research in the call-center …