[HTML][HTML] A THE INFLUENCE OF CUSTOMER EXPECTATIONS ON BANK SERVICE PERFORMANCE AND BANK CUSTOMER SATISFACTION AND ITS EFFECT ON …

Z Aripin - KRIEZ ACADEMY: Journal of development and …, 2023 - kriezacademy.com
Beckground: The banking industry has experienced rapid development in recent years.
Competition among banks has intensified, and to maintain a competitive advantage, it is …

The Impact of Bank Service Quality on Satisfaction that Impacts Word of Mouth Promotion

Z Aripin, V Paramarta, D Saepudin… - Jurnal Syntax …, 2023 - jurnalsyntaxadmiration.com
Beckground: In the banking industry, service quality is an important factor in maintaining and
increasing customer satisfaction. One indicator of the success of service quality is word of …

[PDF][PDF] The relationship between intellectual capital and organizational trust and its impact on achieving the requirements of entrepreneurship strategy (The case of …

ZM Sadq, BS Ahmad, VS Saeed… - … Journal of Advanced …, 2020 - researchgate.net
This study aims to analyze the relationship between intellectual capital and organizational
trust and its impact on achieving the requirements of entrepreneurship strategy at the level of …

[PDF][PDF] The influence of total quality management on competitive advantage towards bank organizations: Evidence from Erbil/Iraq

B Othman, JJ Khatab, ES Esmaeel… - International Journal …, 2020 - researchgate.net
This research purpose is to examine the influence of total quality management on
competitive advantage in some banks operating in the Erbil/Iraq, the research starts from a …

[PDF][PDF] Effect of product quality and service on customer loyalty with customer satisfaction as an intervening variable (study on coffee shop in medan)

S Tirtayasa - International Journal of Science, Technology & …, 2022 - ijstm.inarah.co.id
Effect Of Product Quality And Service On Customer Loyalty With Customer Satisfaction As
An Intervening Variable (Study On Cof Page 1 International Journal of Science, Technology …

[PDF][PDF] Effects of service marketing mix on umrah customer satisfaction: Empirical study on umrah traveling industry in Malaysia

B Othman, A Harun, ZM Sadq, WN Rashid… - TEST Engineering …, 2020 - researchgate.net
The objective of this research was to The purpose of this research was to study the customer
perception toward marketing mix (product, price, place, promotion, people, process, physical …

[PDF][PDF] The Role of Services Marketing Mix 7P's on Achieving Competitive Advantages (The Case of Paitaxt Technical Institute in Kurdistan Region of Iraq)

RK Khorsheed, DF Abdulla, BA Othman… - TEST Engineering …, 2020 - researchgate.net
This study aims to examine the role of services marketing mix 7p's on achieving competitive
advantagesfrom perspectives of a number of teaching staffin the Paitaxt technical institute in …

[PDF][PDF] Examining the impact of service quality dimensions on customer loyalty towards hypermarket retailing: A case study of Malaysia

O Ogiemwonyi, A Harun, A Rahman… - International Journal …, 2020 - researchgate.net
Hypermarket sector has created a unique segment for retailing in Malaysia. Customers now
seek alternatives for their purchases because service quality has effect on company's …

Nilai Pelanggan, Kualitas Pelayanan, Dan Kedekatan Emosional Terhadap Loyalitas Nasabah Tabungan Sikoci PT. Bank Nagari Cabang Pembantu Klas D Ulak …

D Putri, F Susanti - Jurnal Penelitian Ekonomi …, 2023 - ejurnal.politeknikpratama.ac.id
Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh nilai pelanggan,
kualitas pelayanan dan kedekatan emosional terhadap loyalitas nasabah Tabungan Sikoci …

Mediation effect of job satisfaction: Work motivation and e-government on service quality in the government of aceh singkil, Indonesia

A Frinaldi, B Saputra, MA Embi, DK Habibie… - Journal of Public and …, 2023 - jpna.org
Many studies have shown that public criticism of the low quality of public services has
occurred everywhere, from top-level to lower-level government services. This circumstance …