This paper proposes a self-contained reference for both policy makers and scholars who
want to address the problem of efficiency and effectiveness of local public transport (LPT) …

The evaluation method consisting of partial least square (PLS) and structural equation
model (SEM) is proposed to measure public transport passenger satisfaction as it …

The need to measure transit system performance along with its various dimensions has led
to the development of a large number of quantitative performance indicators. However …

Urban rail transit system operation performance evaluation results are important for
government, transit operators and passengers. In this paper, we formulate an entropy …

Although performance management processes are widely assumed to be beneficial in
improving organizational performance in the public sector, there is insufficient empirical …

The need to measure transit system performance along with its various dimensions such as
efficiency and effectiveness has led to the development of a wide array of approaches and …

With the rapid aging population, the number of elderly passengers using bus services for
daily travel will increase. Thus, it is increasingly more important for bus companies to …

The transport system of the Recife Metropolitan Area is under change. As a subsidy to its
change an efficiency analysis is done with the purpose of highlighting characteristics of the …

Building on an initial stream of research on the relationship between strategy process and
performance, this article analyzes the effect of strategic planning and logical incrementalism …

This paper presents a discussion on the relationship between organizational forms
(including the ownership structure and the contractual practices) and passenger satisfaction …