El objetivo del presente artículo es trasladar al lector a una breve reseña de las teorías de la
calidad, su evolución hacia modelos de mejora continua, y su confluencia en sistemas de …

Purpose: The purpose of this paper is to determine the similarities and differences between
the benefits derived from implementing the ISO 9001 and the ISO 14001 standards …

The purpose of this paper is to define and subjectively measure ISO 9001 effectiveness as
the achievement of the standard's objectives and determine its impact on the performance …

Critical factors for effective implementation of ISO 9001 in SME service companies | Emerald
Insight Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

The objective of this paper is to analyze the influence that the internal and external
motivations, as well as other factors can suppose for the appearance of the benefits derived …

Purpose Although many studies have concentrated on analyzing the impact of the
implementation of ISO 9001 certification, there is still a clear need for research in specific …

CRM has been widely regarded as a company activity related to developing and retaining
customers through increased satisfaction and loyalty. IT-based CRM systems have been …

Purpose–The purpose of this paper is to validate and assess the performance dimensions
reflecting ISO 9001 benefits in service companies and to determine their relationships …

Quality and client satisfaction is a long-established focus of attention in the construction
industry due to its significant role in the success or failure of a project, yet few studies have …

Purpose–The purpose of this paper is to analyze the internalization of quality management
(QM) on the basis of quality certifiable standards–also referred to as meta-standards–in …