Qualitative Exploration of Customer Experiences with Artificial Intelligence (AI) Based Customer Service in the Banking Sector
MR Maulana, H Aulia - JICOMP: Journal of Informatics …, 2024 - jurnal.indobelajar.com
The use of artificial intelligence (AI) technology in banking customer service has become an
increasingly common phenomenon, but concerns remain regarding its effectiveness and …
increasingly common phenomenon, but concerns remain regarding its effectiveness and …