Purpose This study addresses the gap in understanding text analytics within the service
domain, focusing on new service development to provide insights into key research themes …

Purpose This study aims to analyse and understand customer sentiments and perceptions
from neobanking mobile applications by using advanced machine learning and text mining …

Abstract Open Banking Apps (OBA) are reshaping the financial landscape by blurring the
line between technology services and traditional banking. Literature on OBA has overlooked …

Municipal solid waste (MSW) management has become a critical issue today, posing
substantial economic, environmental, and social challenges. Identifying and analyzing …

Promoting urban and intercity public transport (PT) by enhancing its service quality (SQ) is
essential for reducing problems like pollution, traffic congestion, and accidents associated …

Purpose This study examines the role of online customer reviews through text mining and
sentiment analysis to improve customer satisfaction across various services within the UK …

Purpose This study introduces a novel approach to conducting importance-performance
analysis (IPA) and importance-performance competitor analysis (IPCA) by utilizing online …

Food waste is a serious problem affecting societies and contributing to climate change.
About one-third of all food produced globally is wasted, while millions of people remain food …

Abstract Total Quality Management (TQM) has gained significant attention across various
industries as a concept to enhance organizational performance, including in banking …

The COVID-19 pandemic has impacted many industries and altered their whole
environments, and the financial sector is no exception. The main aim of the present study is …