A study of brand image towards customer's satisfaction in the Malaysian hotel industry

J Lahap, NS Ramli, NM Said, SM Radzi… - Procedia-Social and …, 2016 - Elsevier
Branding is known to be important to an organization. Through effective and efficient
branding research and development, it is believed that the attainment of proper …

Guests' Perception of the Hotel Image: The impact of Servicescape

YA Ahmed, D Abdelhady… - Journal of Tourism, Hotels …, 2020 - sjs.journals.ekb.eg
AbstractCreating an attractive servicescape has gained an emergent concern among
scholars and hospitality managers. Therefore, this study aims to assess the current guests' …

[PDF][PDF] The influence of brand image, service quality and guest satisfaction on guest loyalty.

R Alsurmi, EN Alagas - 2018 - teamjournalht.wordpress.com
Studies have shown that a great pressure is placed on professionals in the hospitality
industry, where managers strive to strengthen service quality through managerial strategies …

[PDF][PDF] Journal of Tourism, Hotels and Heritage (JTHH)

N Kamel, R El Shiwy - sjs.journals.ekb.eg
Maritime and Underwater Cultural Heritage (UCH) are valuable components of humanity's
history and heritage as they show how ancestors associated with oceans, lakes, and rivers …

[PDF][PDF] THE IMPACT OF CONSUMER ENGAGEMENT TOWARDS CONSUMER LOYALTY IN TOURISM AND HOSPITALITY INDUSTRY

LM Kei, S Osman, LH Paim - majcafe.com
Consumer loyalty is an important element in research for marketers to retain consumers
regardless of industry. With the development of tourism and hospitality industry and the …

[引用][C] Pengaruh Kualitas Layanan, Harga dan Kepuasan Pelangan Terhadap Word of Mouth pada Jasa Perhotelan (Studi Kasus pada Hotel Plazza Inn Kendari)

Z Pratiwi, A Razak - SIGMA: Journal of Economic and Business, 2019