Chatbots enable organizations in the business-to-customer domain to respond to repetitive
requests efficiently. Extant approaches in Natural Language Processing (NLP) already …

Process mining (PM) aims to construct, from event logs, process maps that can help
discover, automate, improve, and monitor organizational processes. Robotic process …

Robotic process automation (RPA) is a rapid-emerging technology for process automation
that is using software robots to replicate high-volume, manual, repeatable, routine, rule …

Abstract Robotic Process Automation (RPA) provides a means to automate mundane and
repetitive human tasks. Task Mining approaches can be used to discover the actions that …

Organizations work to increase the effectiveness of their operations through the
management and redesign of their business processes to stay competitive. An important role …

Abstract Process mining and Robotic Process Automation (RPA) are two technologies of
great interest in research and practice. Process mining uses event logs as input, but much of …

Robotic Process Automation (RPA) performs high-volume tasks such as checking invoices.
However, the governance and maintenance of large-scale software robot environments can …

Despite omnipresent digitalization, the infrastructure for information processing in
companies often lags years behind. As a result, employees have to compensate for the …

Since half a decade, there has been an increasing interest in Robotic Process Automation
(RPA) by business firms. However, academic literature has been lacking attention to RPA …

Robotic process automation has been maturing with significant speed and organizations
that started using RPA during the past years now automate the “low hanging fruit” with the …