Social media has been established in many larger emergencies and crises. This process
has not started just a few years ago, but already 15 years ago in 2001 after the terrorist …

Uncertainty in crises often leads to knowledge gaps, which can be bridged through people's
communication, resulting in sensemaking. Because research dealing with the identification …

Social media is becoming increasingly important during crisis situations. Affected people are
now enabled to provide helpful on-site information, and emergency service organisations …

Marc-André Kaufhold explores user expectations and design implications for the utilization
of new media in crisis management and response. He develops a novel framework for …

Citizen participation in crisis communication increasingly occurs in social media contexts. As
some platforms--eg, social news sites--evolve around collaborative voting, filtering, and …

While convergence behaviour archetypes can explain behaviour of individuals who actively
converge on and participate in crises, less is known about individuals who converge on an …

Media organisations are essential communication stakeholders in social media disaster
communication during extreme events. They perform gatekeeper and amplification roles …

Twitter is a powerful digital journalistic instrument and evidence shows journalists were
transferring authority to Twitter. With journalistic information ecology becoming imbalanced …

There is evidence that people increasingly use social networking sites like Twitter in the
aftermath of terrorist attacks to make sense of the events at the collective level. This work-in …

Digital differences constitute a significant problem when it comes to the use of social media
in crisis management. There is a lack of systematic strategies and theories for understanding …