This paper aims to outline the influences of ChatGPT on service individualization and
service value co-creation in the travel industry. Data were collected from managers and …

The goal of the current study is to investigate the relationship between mindfulness and
financial well-being, for which the multiple mediating influences of intrinsic career goals and …

The value co-destruction process has been heavily studied in recent years. However, most
studies have focused on the value of co-destruction's emotional and behavioral …

In the realm of demarketing within the banking industry, banks often need to reject
customers for certain products while maintaining overall relationships. Understanding the …

This paper investigates customer lifetime value (CLV) in e-shops, particularly those operated
by small on-platform evolving financially independent online resellers (SOEFIOR) e-shops …

Purpose This study aims to investigate which messaging strategies employed in
personalised newsletters could be used for improving the propensity of individuals to save …

Insurance customers in Indonesia are motivated and attach importance to the quality of
electronic services and the perceived value exceeds the expected value. Therefore, this …

La investigación tuvo como objetivo determinar la relación de la calidad de servicio y la
satisfacción del cliente de una caja municipal de ahorro y crédito de Chota, Cajamarca …

La presente investigación se ha centrado en determinar la relación entre dos variables poco
exploradas, inseguridad laboral y bienestar financiero de las mujeres millennials en …