How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust

W Nadeem, AH Khani, CD Schultz, NA Adam… - Journal of Retailing and …, 2020 - Elsevier
Increasing interest in social commerce has been accompanied by concerns about creating
high-quality customer relationships. Brands are particularly interested in how they may foster …

How brand-stakeholder dialogue drives brand-hosted community engagement on social media: A mixed-methods approach

X Zhao, YRR Chen - Computers in Human Behavior, 2022 - Elsevier
The literature has revealed various antecedents of consumers' participation in an online
brand community. But it is still unknown how digital brand-stakeholder dialogue (BSD), a …

Understanding different types of followers' engagement and the transformation of millennial followers into cosmetic brand evangelists

W Rungruangjit, T Chankoson… - Behavioral …, 2023 - mdpi.com
Facebook pages of cosmetic products have substantially grown among millennial
consumers. This study aims to explore the motivational factors that affect different types of …

Brand trust and engagement in social commerce

A George, A Joseph, M Abraham… - International Journal of …, 2023 - Wiley Online Library
With the surge in social media (SM) users around the world, the scope of social commerce
(SC) in brand engagement is a prominent area of discussion. The present study empirically …

The Responsive Strategy of Courier Services Companies on Handling Customer Complaint in Social Media: The Effect on Brand Trust and Customer Loyalty

R Kania, HN Salsabila - Journal of Marketing Innovation (JMI), 2023 - jmi.polban.ac.id
Abstract Information technology development allows consumers to express their complaints
on platforms such as social media. Twitter trending topic of K-POP merchandise shipping …

Genç Tüketicilerde E-Ticaret Sitelerine Yönelik Marka Güveni ve Tüketici-Marka Özdeşleşmesinin Marka Evangelizmi Üzerine Etkisi

S ALTIN, ÖÖ Süzer - Cumhuriyet Üniversitesi İktisadi ve …, 2023 - esjournal.cumhuriyet.edu.tr
Marka güveni ve tüketici-marka özdeşleşmesi, marka evangelizmi üzerinde önemli bir etkiye
sahiptir. Marka güveni, bir tüketicinin bir markaya duyduğu güven duygusudur. Markanın …

[PDF][PDF] A strategic communication framework to manage the effect of user-generated content on consumer-based brand equity of major retailers in the Cape Metropole

TW Hermanus - 2022 - etd.cput.ac.za
A high degree of competitiveness exists between brands within many industries, both pre-
and post-Covid-19. The retail industry in South Africa is characterised by fierce competitive …

[PDF][PDF] The Impact of Social and Information Benefits on Attitudes Towards Online Brand Communities and Consumer Behavior

N Dirin, B Asgarnezhad Nouri, G Zarei… - Consumer Behavior …, 2023 - cbs.uok.ac.ir
The online brand community is one of the most important social structures in communication
that has provided the ground for the exchange and sharing of thoughts and ideas for …

[PDF][PDF] Exploring Consumers' Motivation and De-motivation to Trial and Adopt Facial Recognition Payment Technology

S Wang - School of Advertising Marketing & Public Relations, 2021 - research.qut.edu.au
Facial recognition payment (FRP) technology is a controversial innovation. On the one hand,
it represents an advance in biometric methods which will enhance efficiency and consumer …

Marka Bağlılığının Tüketici Satın Alma Davranışları Üzerine Etkisi: X ve Y Kuşaklarının Karşılaştırmalı Analizi

M Coşkun - Journal of Academic Value Studies, 2019 - ideas.repec.org
Günümüzde marka işletmeler için giderek önemi artan bir kavram haline gelmiştir. İşletmeler
markaları sayesinde tüketicilerin zihninde daha rahat bir biçimde konumlandırılabilmekte ve …