Purpose Electronic word-of-mouth (eWOM) has become one of the most influential
information sources for consumers' purchase decision-making. Based on construal-level …

Many consumers provide lengthy but minimal informative reviews just to meet the word
count requirement in e-commerce platforms. Not only do these non-informative reviews not …

The use of online reviews for forecasting hotel demand has gained increasing interest in
recent years. However, prior studies have primarily focused on sentiment information and do …

Purpose This paper's objective is to provide a systematic literature review of the contextual
factors affecting downward communication from supervisors to subordinates in the audit …

Businesses have been devoted to improving customer satisfaction to avoid the user loss and
sales volume drop, whereas the accuracy of relevant satisfaction research still remains a …

The ways in which different components collectively influence review helpfulness is not well
understood in hospitality. This study shows how multiple review data modalities can be …

The power of words: driving online consumer engagement in Fintech | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search The …

Online forwarding behavior, which involves users sharing information through URLs on
social media platforms, has been extensively acknowledged as important to businesses …

We use the lens of the intrinsic/extrinsic motivation theory to holistically model the effects of
intangible awards on member contribution in virtual communities. Using multiple studies on …

The opinions and feelings expressed by tourists in their reviews intuitively represent tourists'
evaluation of travel destinations with distinct tones and strong emotions. Both consumers …