The state of the heart: Emotional labor as emotion regulation reviewed and revised.
AA Grandey, RC Melloy - Journal of occupational health …, 2017 - psycnet.apa.org
Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …
Emotional labor at a crossroads: Where do we go from here?
AA Grandey, AS Gabriel - Annu. Rev. Organ. Psychol. Organ …, 2015 - annualreviews.org
Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …
part of the work role—is fully on the map in organizational behavior and organizational …
A review of cognitive dissonance theory in management research: Opportunities for further development
Since its introduction to the social psychology literature 60 years ago, Festinger's cognitive
dissonance theory (CDT) has been frequently applied to the management literature to …
dissonance theory (CDT) has been frequently applied to the management literature to …
Advances in the treatment of context in organizational research
G Johns - Annual review of organizational psychology and …, 2018 - annualreviews.org
Although scholars in the field of organizational behavior have raised concerns about a lack
of contextual appreciation, there has been a recent embrace of contextual thinking in the …
of contextual appreciation, there has been a recent embrace of contextual thinking in the …
Emotion work: A work psychology perspective
Emotion work, the management of feelings and emotional displays in response to emotion
work requirements, can have both positive and negative effects on well-being and …
work requirements, can have both positive and negative effects on well-being and …
[HTML][HTML] The role of leader emotion management in leader–member exchange and follower outcomes
In response to growing calls for such research, we develop and test a model of leader
behaviors directed at managing followers' negative emotions. These leader interpersonal …
behaviors directed at managing followers' negative emotions. These leader interpersonal …
The spillover effects of coworker, supervisor, and outsider workplace incivility on work‐to‐family conflict: A weekly diary design
This study used an experience sampling design to examine the spillover effects of
experienced workplace incivility from organizational insiders (coworkers and supervisors …
experienced workplace incivility from organizational insiders (coworkers and supervisors …
Innovative work behaviors, employee engagement, and surface acting: a delineation of supervisor-employee emotional contagion effects
TJ Wu, YJ Wu - Management Decision, 2019 - emerald.com
Purpose The purpose of this paper is to explore the relationship between positive and
negative emotional contagion by supervisors and innovative behavior by employees in the …
negative emotional contagion by supervisors and innovative behavior by employees in the …
Authentic leadership and employees' emotional labour in the hospitality industry
Z Wang, Y Xie - International Journal of Contemporary Hospitality …, 2020 - emerald.com
Purpose This study investigates the effect of authentic leadership on service employees'
emotional labour strategies, surface acting and deep acting, from a human energy …
emotional labour strategies, surface acting and deep acting, from a human energy …
[HTML][HTML] Short index of job satisfaction: Validity evidence from Portugal and Brazil
Job satisfaction is an important construct that is known to be associated with workers'
performance and wellbeing. As such, to properly measure it, one must use adapted …
performance and wellbeing. As such, to properly measure it, one must use adapted …