Customer experience in social commerce: A systematic literature review and research agenda

SA Dhaigude, BC Mohan - International Journal of Consumer …, 2023 - Wiley Online Library
Social commerce (SC) is an upcoming trend that has changed the online shopping
experience by allowing e‐retailers to develop long‐term relationships with customers and …

How positive and negative electronic word of mouth (eWOM) affects customers' intention to use social commerce? A dual-stage multi group-SEM and ANN analysis

A Alnoor, V Tiberius, AG Atiyah, KW Khaw… - … Journal of Human …, 2024 - Taylor & Francis
Advances in Web 2.0 technologies have led to the widespread assimilation of electronic
commerce platforms as an innovative shopping method and an alternative to traditional …

[HTML][HTML] Do E-wallets trigger impulse purchases? An analysis of Malaysian Gen-Y and Gen-Z consumers

YY Lee, CL Gan, TW Liew - Journal of Marketing Analytics, 2023 - ncbi.nlm.nih.gov
This study investigates the factors influencing Generation Y and Z's satisfaction and
perceived enjoyment of using E-wallet. This paper further assesses whether consumers …

The effect of utilitarian and hedonic motivations on mobile shopping outcomes. A cross‐cultural analysis

L Hu, R Filieri, F Acikgoz, L Zollo… - International Journal of …, 2023 - Wiley Online Library
Mobile devices are ubiquitous in the lives of modern consumers, who use them for
information‐seeking and purchasing activities, fostering the emergence of m‐commerce …

Tourism in the digital frontier: A study on user continuance intention in the metaverse

H Jo - Information Technology & Tourism, 2023 - Springer
In light of the burgeoning metaverse trend, this study seeks to explore the key factors
influencing users' continuance intention towards this emerging platform in the context of …

Unpacking AI for hospitality and tourism services: Exploring the role of perceived enjoyment on future use intentions

A Huang, AB Ozturk, T Zhang… - International Journal of …, 2024 - Elsevier
Emergent technologies such as artificial intelligence (AI) have shown the power to transform
the hospitality and tourism industry. There is an increasing need for empirical insight into the …

[HTML][HTML] Understanding the adoption context of China's digital currency electronic payment

H Xia, Y Gao, JZ Zhang - Financial Innovation, 2023 - Springer
Central banks worldwide have started researching and developing central bank digital
currencies (CBDCs). In the digital economy context, concerns regarding the integrity …

[HTML][HTML] The growth of social commerce: How it is affected by users' privacy concerns

I Mutambik, J Lee, A Almuqrin, JZ Zhang… - Journal of Theoretical …, 2023 - mdpi.com
Over recent years, social commerce has evolved into a powerful segment of e-commerce,
creating new opportunities for brands of all types and sizes. However, if social commerce is …

Service encounter and repurchase intention in fitness centers: perceived value as a mediator and service innovativeness as a moderator

FJ Wang, W Chiu - International Journal of Sports Marketing and …, 2023 - emerald.com
Purpose This study examined the relationships between service encounter, perceived value,
and repurchase intention in the fitness service sector through the theoretical lens of service …

The Dimensions and Roles of Online Content in Social Commerce: A Systematic Literature Review and Future Research Agenda

D Singh, V Pandey - International Journal of Consumer Studies, 2024 - Wiley Online Library
Due to the increasing ubiquity and acceptance of online shopping, social commerce
research has attracted the attention of many scholars, leading to an exponential growth of …