Internal service quality and external service quality using two versions of SERVQUAL scale: An empirical evidence from five malls in the capital city of Saudi Arabia
BM Almohaimmeed - Verslas: teorija ir praktika, 2019 - ceeol.com
Much of service quality research has been carried out on external service quality, ie,
services delivered by organizations to their own customers. The aim of this study was to …
services delivered by organizations to their own customers. The aim of this study was to …
[PDF][PDF] The Impact of Internal Service Quality on Organizational Innovation Examining the Mediating Role of Organizational Commitment:“An Empirical Study in the …
ME Al-Bilbiese, M Al-Nuaimi - International Journal of …, 2017 - pdfs.semanticscholar.org
The purpose of this study is to explore the impact of internal service quality including its
dimensions (tangible, Reliability, Empathy, Responsiveness, Assurance) on organizational …
dimensions (tangible, Reliability, Empathy, Responsiveness, Assurance) on organizational …
Would Emotionally Intelligent Service Employees Stay Longer? The Moderating Role of Internal Service Climate
E Ma, SD Schlachter, AN Chen, J Xu… - Journal of …, 2023 - articlearchives.co
Employee turnover intention is huge challenge for employers, especially in the highly
stressful service industry. This study surveyed 1,236 front line casino employees across 29 …
stressful service industry. This study surveyed 1,236 front line casino employees across 29 …
[PDF][PDF] A study of job satisfaction among managers in ICICI and HDFC bank in Jalandhar
Today in the ever changing environment, job satisfaction is gaining importance and
employee satisfaction on the other hand has become challenge for most of the …
employee satisfaction on the other hand has become challenge for most of the …
Analysis of the interrelationship between service climate, job satisfaction, and patient satisfaction at a hospital in Ekurhuleni
I Kidoge - 2021 - ujcontent.uj.ac.za
COPYRIGHT AND CITATION CONSIDERATIONS FOR THIS THESIS/ DISSERTATION o
Attribution — You must give appropriate credit, provide Page 1 COPYRIGHT AND CITATION …
Attribution — You must give appropriate credit, provide Page 1 COPYRIGHT AND CITATION …
[PDF][PDF] A RESEARCH STUDY ON EMPLOYEE SATISFACTION HDFC BANK OF ANAND CITY
MN Bhuva, J Datta - 2022 - gapgyan.org
The Indian banking regulation act, 1949 defines the banking “as accretive for the aim of
disposition or investment, deposits of cash from the general publicowed on demand …
disposition or investment, deposits of cash from the general publicowed on demand …