As a means of fostering academic library research, this paper provides an overview of an
inaugural “Faculty-Member-In-Residence” program implemented at McMaster University …

Knowledge management (KM) is increasingly important for university library management
and information services. Libraries have excelled in the management of explicit/tangible …

The subject of service quality has been widely researched in various sectors, and academic
libraries are no exception. Service quality has become a major area of focus among …

This study examines social media tools as mediums of effective services delivery in
University Libraries in Ogun State, Nigeria. The population of the study comprised of Library …

The chapter focused on quality assurance and marketing of library services and products at
the Midlands State University (MSU). The chapter's main objective was to identify the quality …

The study focuses on quality in teaching in higher education institutions (HEIs) seeking to
understand academics' quality practices in teaching, the influences on those practices and …

The study sought to assess the quality of library services by investigating the gaps between
various service quality variables using the LibQUAL, SERVQUAL and SERVPERF models …

Quality Assurance (QA) in higher education is the process by which university academic
programmes are assessed and evaluated against specific criteria. A Quality assurance …

The subject of service quality has been widely researched in various sectors, and academic
libraries are no exception. It has become imperative that university libraries in Africa, Kenya …

This study assessed internal and external quality assurance practices as determinants of
institutional effectiveness of public universities in Cross River State, Nigeria. The study was …