Purpose–The purpose of this paper is to review the literature on customer relationship
management (CRM) to obtain a comprehensive framework of mutually exclusive CRM …

Little is known about applicant reactions to web‐based recruitment and selection
procedures. This study examines applicant perceptions of web‐based procedures, based on …

Dr Anne Goulding is Reader in Information Services Manage-ment, Department of Informa-
tion Science, Loughborough Uni-versity, United Kingdom. Her main teaching and research …

Purpose–The purpose of this paper is to examine whether there is a need to consider
gender or sex differences as variables in information behaviour research and, if so, how …

Abstract Information and communication technologies (ICTs) developing countries can
bridge socio‐economic divides and empower the marginalised, including women and …

In today's work environment there is a drastic change in the way how information are shared
as well as networking and socializing take place in every society. No doubt that the Internet …

Purpose–This study aims to examine how information and social gratifications sought by
Internet users affect their affinity for the Internet or for particular types of online content …

Faculty and students at University College London (UCL) were polled online in November
2006 as part of a wider investigation into the impact of e-books in UK higher education. One …

There has been a strong focus in the literature upon the factors that affect the adoption of e‐
commerce, and the demographics of Internet users, but few attempts to link these two bodies …

The current scientific and political discussion on the under‐representation of women within
the Internet once again associates women with disinterest in technology in an essentialist …