Abstract Service blueprinting is a service design technique commonly used by for-profit
organizations to illustrate and enhance customer experiences. This article describes an …

How might we plan user-friendly entrances for the library? For this project, we learned about
and applied service design tools to an entry experience at an academic library. Service …

A inclusão de estudantes com deficiência no Ensino Superior brasileiro, apesar dos
avanços, ainda enfrenta desafios. O aumento no número de matrículas, impulsionado pelas …

The objective of this article was to map the product marketing process of a Family Farming
cooperative through Service Design tools. The research was applied, with a qualitative …

Purpose: This research aims to conduct needs assessment in library service for researching
and to create the blueprint of research support service of academic library using the IDEO …

Library services have been continuously challenged by the dynamics of sociotechnical and
individual influences. Therefore, library services must be designed and improved iteratively …

En el nuevo escenario económico, las empresas no pueden existir para sobrevivir, sino
para tener éxito. Es por ello que la acreditación se ha convertido en una necesidad de …

In the new economic scenario, companies must not only survive, but also succeed. That is
why accreditation has become a first-order necessary. Considering this requirement, it is …