The impact of electronic word-of-mouth communication: A literature analysis and integrative model
CMK Cheung, DR Thadani - Decision support systems, 2012 - Elsevier
The notion of electronic word-of-mouth (eWOM) communication has received considerable
attention in both business and academic communities. Numerous studies have been …
attention in both business and academic communities. Numerous studies have been …
A multidisciplinary perspective of big data in management research
In recent years, big data has emerged as one of the prominent buzzwords in business and
management. In spite of the mounting body of research on big data across the social …
management. In spite of the mounting body of research on big data across the social …
Resolving information asymmetry: Signaling, endorsement, and crowdfunding success
This article draws on information economics to examine when signals and endorsements
obtained from multiple information sources enhance or diminish one another's effects. We …
obtained from multiple information sources enhance or diminish one another's effects. We …
Social commerce constructs and consumer's intention to buy
N Hajli - International journal of information management, 2015 - Elsevier
Social commerce is a new development in e-commerce generated by the use of social
media to empower customers to interact on the Internet. The recent advancements in ICTs …
media to empower customers to interact on the Internet. The recent advancements in ICTs …
A meta-analysis of electronic word-of-mouth elasticity
The authors conduct a meta-analysis on the effect of electronic word of mouth on sales by
examining 51 studies (involving 339 volume and 271 valence elasticities) and primary data …
examining 51 studies (involving 339 volume and 271 valence elasticities) and primary data …
The role of social support on relationship quality and social commerce
MN Hajli - Technological Forecasting and Social Change, 2014 - Elsevier
Empowered by social media, individuals are active content creators in social networking
sites. This has brought new changes in business environment, of which social commerce is …
sites. This has brought new changes in business environment, of which social commerce is …
Social commerce: The transfer of power from sellers to buyers
The emergence of social media has demonstrated the empowerment of end-users with a
transfer of power from sellers to buyers. Consumers have become able to generate content …
transfer of power from sellers to buyers. Consumers have become able to generate content …
Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM
GA Tran, D Strutton - Journal of Retailing and Consumer Services, 2020 - Elsevier
For better or worse, satisfied or dissatisfied customers function as trusted branding faces for
organizations as they transmit potentially viral messages through E-WOM. These E-WOM …
organizations as they transmit potentially viral messages through E-WOM. These E-WOM …
Research note: What makes a helpful online review? A study of customer reviews on Amazon. com
SM Mudambi, D Schuff - MIS quarterly, 2010 - JSTOR
Customer reviews are increasingly available online for a wide range of products and
services. They supplement other information provided by electronic storefronts such as …
services. They supplement other information provided by electronic storefronts such as …
E-WOM from e-commerce websites and social media: Which will consumers adopt?
Q Yan, S Wu, L Wang, P Wu, H Chen, G Wei - … Commerce Research and …, 2016 - Elsevier
The influence of user generated content on e-commerce websites and social media has
been addressed in both practical and theoretical fields. Since most previous studies focus …
been addressed in both practical and theoretical fields. Since most previous studies focus …