Strategic online and offline retail pricing: a review and research agenda

D Grewal, R Janakiraman… - Journal of …, 2010 - journals.sagepub.com
In the increasingly complex retailing environment, more and more retailers operate in more
than one channel, such as brick-and-mortar, catalogs, and online. Success in this dynamic …

[HTML][HTML] Competitive pricing on online markets: a literature review

TJ Gerpott, J Berends - Journal of Revenue and Pricing …, 2022 - ncbi.nlm.nih.gov
Past reviews of studies concerning competitive pricing strategies lack a unifying approach to
interdisciplinarily structure research across economics, marketing management, and …

Online and offline retailing: What we know and directions for future research

B Ratchford, G Soysal, A Zentner, DK Gauri - Journal of Retailing, 2022 - Elsevier
The fast-paced growth of e-commerce is rapidly changing consumers' shopping habits and
shaping the future of the retail industry. While online retailing has allowed companies to …

Threat of infectious disease during an outbreak: Influence on tourists' emotional responses to disadvantaged price inequality

K Zhang, Y Hou, G Li - Annals of Tourism Research, 2020 - Elsevier
The ongoing COVID-19 pandemic has negatively influenced the global tourism industry.
Despite the documented negative impacts of diseases on tourism demand and people's …

Customer experience creation: Determinants, dynamics and management strategies

PC Verhoef, KN Lemon, A Parasuraman… - Journal of …, 2009 - Elsevier
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great
experience across channels. In this paper we provide an overview of the existing literature …

Customer experience management in retailing: An organizing framework

D Grewal, M Levy, V Kumar - Journal of retailing, 2009 - Elsevier
Survival in today's economic climate and competitive retail environment requires more than
just low prices and innovative products. To compete effectively, businesses must focus on …

Innovations in shopper marketing: Current insights and future research issues

V Shankar, JJ Inman, M Mantrala, E Kelley, R Rizley - Journal of Retailing, 2011 - Elsevier
Shopper marketing refers to the planning and execution of all marketing activities that
influence a shopper along, and beyond, the entire path-to-purchase, from the point at which …

Customer experience management in retailing: understanding the buying process

NM Puccinelli, RC Goodstein, D Grewal, R Price… - Journal of …, 2009 - Elsevier
Retailers recognize that greater understanding of customers can enhance customer
satisfaction and retail performance. This article seeks to enrich this understanding by …

Innovations in retail pricing and promotions

D Grewal, KL Ailawadi, D Gauri, K Hall, P Kopalle… - Journal of …, 2011 - Elsevier
Retailers confront a seemingly impossible dual competitive challenge: grow the top line
while also preserving their bottom line. Innovations in pricing and promotion provide …

When shelf-based scarcity impacts consumer preferences

JR Parker, DR Lehmann - Journal of retailing, 2011 - Elsevier
Shelf-based scarcity in the form of relative stocking level depletion significantly affects
consumer preferences (van Herpen et al. 2009). While both popularity and quality …