For a Markovian queueing network with two stations in tandem, finite intermediate buffer,
and M flexible servers, we study how the servers should be assigned dynamically to stations …

We investigate the trade‐off between acquisition and retention efforts when customers are
sensitive to the quality of service they receive, that is, whether they get timely access to a …

We consider a two-stage service system with two types of servers, namely subordinates who
perform the first-stage service and supervisors who have their own responsibilities in …

This work introduces a new canonical model of worker cross-training, called a Fixed Task
Zone Chain (FTZC), as a special type of zone-based cross-training and develops a …

Bucket brigades are notably used to coordinate workers in production systems. We study a J‐
station, I‐worker bucket brigade system. The time duration for each worker to serve a job at a …

We study the dynamic server allocation problem for tandem queueing systems with an equal
number of stations and servers. The servers are flexible, yet non-collaborative, so that at …

We study the dynamic assignment of cross‐trained servers to stations in understaffed lines
with finite buffers. Our objective is to maximize the production rate. We identify optimal server …

We consider tandem lines with finite buffers and flexible, heterogeneous servers that are
synergistic in that they work more effectively in teams than on their own. Our objective is to …

We analyze the tradeoff between efficiency and service quality in tandem systems with
flexible servers and finite buffers. We reward efficiency by assuming that a revenue is …

Motivated by an industry example, we study a two-station serial system in which we allocate
flexible servers in order to maximize throughput. We investigate two cases which are …