Insights into customers' psychological mechanism in facial recognition payment in offline contactless services: integrating belief–attitude–intention and TOE–I …
WL Shiau, C Liu, M Zhou, Y Yuan - Internet Research, 2023 - emerald.com
Purpose Facial recognition payment is an emerging mobile payment method that uses
human biometrics for personal identification. The purpose of this study is to examine how …
human biometrics for personal identification. The purpose of this study is to examine how …
CIRMQUAL: a conceptual framework of healthcare service quality
Purpose The scope of this study is to explore and summarize the pool of dimensions,
models and measurement techniques of service quality used in healthcare services and to …
models and measurement techniques of service quality used in healthcare services and to …
Is brand experience a good mediator? An empirical study on ISP sector
O Durmaz - International Journal of Research in Business and …, 2022 - ssbfnet.com
Notwithstanding the increasing acknowledgment of prominence of Brand Loyalty (BL), in
business performance, research efforts directed at investigating the relationship among …
business performance, research efforts directed at investigating the relationship among …
[PDF][PDF] Role of Technical and Functional Quality in Achieving Patient Satisfaction (a Study of Opinions of Sample of Patients in Medical City Hospitals)
QN Alwan, RA Rajab - Proceedings on Engineering, 2021 - pesjournal.net
This study was prepared in order to reveal the role of the technical and functional quality of
the health services provided in the hospitals of the Medical City in Baghdad in achieving …
the health services provided in the hospitals of the Medical City in Baghdad in achieving …
Effects of customer value proposals on the service trade repurchase intentions of sharing-economy users
WS Cho, SG Yoo, KH Jeon, CY Choi - Journal of Korea Trade, 2019 - papers.ssrn.com
Purpose–This paper finds the repurchase intentions of customers in a sharing economy via
Airbnb and Uber, which are classic sharing-economy service businesses …
Airbnb and Uber, which are classic sharing-economy service businesses …
Work design characteristics of mobile-intensive workers: Implications for future work design
Abstract Modern Work Design Theory (WDT) presumes that different characteristics of work
(motivational, social, and contextual) influence attitudinal outcomes of workers such as job …
(motivational, social, and contextual) influence attitudinal outcomes of workers such as job …
Information technology service quality measurement: a review
This is a review of the current state of research in the area of Information Technology (IT)
service quality measurement. The service quality research has many available theoretical …
service quality measurement. The service quality research has many available theoretical …
[PDF][PDF] Functional Service Quality in Retail Banking-An Empirical Study
L Sathyan, J Mano Raj - IOSR Journal of Business and …, 2020 - researchgate.net
Background: The evolution of service quality and its existence is over for long period of time
in banking sector. Service quality becomes the most essential for Retail Banking industry for …
in banking sector. Service quality becomes the most essential for Retail Banking industry for …
Lean Six Sigma and Operational Performance of Internet Service Providers in Nairobi
AD Kochieng - 2018 - erepository.uonbi.ac.ke
Lean six-sigma is regarded as one of the most effective approaches to increasing
productivity in organizations. It describes a set of tools and methodologies that can be used …
productivity in organizations. It describes a set of tools and methodologies that can be used …
The effects of Technological and Business Expertise of IT Service Provider on Relationship Quality: The case of EMR system
This study provides empirical evidence for the role of IT professional's expertise in hospital
IT service encounters. It is posited here that IT professional's technological expertise and …
IT service encounters. It is posited here that IT professional's technological expertise and …