Purpose Facial recognition payment is an emerging mobile payment method that uses
human biometrics for personal identification. The purpose of this study is to examine how …

Purpose The scope of this study is to explore and summarize the pool of dimensions,
models and measurement techniques of service quality used in healthcare services and to …

Notwithstanding the increasing acknowledgment of prominence of Brand Loyalty (BL), in
business performance, research efforts directed at investigating the relationship among …

This study was prepared in order to reveal the role of the technical and functional quality of
the health services provided in the hospitals of the Medical City in Baghdad in achieving …

Purpose–This paper finds the repurchase intentions of customers in a sharing economy via
Airbnb and Uber, which are classic sharing-economy service businesses …

Abstract Modern Work Design Theory (WDT) presumes that different characteristics of work
(motivational, social, and contextual) influence attitudinal outcomes of workers such as job …

This is a review of the current state of research in the area of Information Technology (IT)
service quality measurement. The service quality research has many available theoretical …

Background: The evolution of service quality and its existence is over for long period of time
in banking sector. Service quality becomes the most essential for Retail Banking industry for …

Lean six-sigma is regarded as one of the most effective approaches to increasing
productivity in organizations. It describes a set of tools and methodologies that can be used …

This study provides empirical evidence for the role of IT professional's expertise in hospital
IT service encounters. It is posited here that IT professional's technological expertise and …