Healthcare supply chain management: literature review and some issues | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Purpose In recent years, Public Accountability and Integrity have been matters of growing
attention, both in the public and private sector, as citizens demand value for money …

Currently, at a time when the Smart City concept is aimed at improving thequality of life of
residents and being implemented in cities, the role of measuring thefunctioning of offices in …

Customer satisfaction and service quality are one of the basic opportunities, which help to
run, to improve business and profit of the company, and especially save the loyalty of its …

Modern day military and commercial aircraft systems are an integration of a large number of
sub-systems and components. Each of these systems has different reliability characteristics …

Purpose–The purpose of this paper is to examine consumers' perceptions and their
behavioural intentions in selecting an internet broadband service in Malaysia by inspecting …

The purpose of the current research is to develop a strategic service quality focused
framework in a Greek Academic Department, translating its service quality (SQ) gaps into …

ABSTRACT PT Pos Indonesia is currently still lacking in serving and satisfying customers,
this company has little attention to customer complaints and this will have an impact on …

Businesses have derived various benefits from offshore outsourcing of information and
communication technology services while accepting and managing perceived risks with …

The literature on service quality theory and SERVQUAL, the Kano model and QFD, as well
as their integrated use in different service sectors are reviewed in this chapter. It is found out …