The use of e-procurement is needed for business transactions, especially regarding
procurement activities. However, system users always demand and expect to use the system …

KTP elektronik adalah dokumen publik yang memiliki sistem pengamanan atau
pengendalian dalam hal pengelolaan dan teknologi informasi berbasis data nasional. Di …

Public transport is a relevant issue for cities' and territories' development. From the
perspective of consumer behavior, citizens' experience as users and consumers is a topic of …

The electronic-based government system is a transformation in the process of providing
public services, both internally and externally through technical operations of information …

An online system has become a priority for organisations or companies in many countries,
as it allows many processes to be conducted via online platforms, which contributes to profit …

Every semester, online credits hour form must be filled out by students in the University.
Usability is closely related to user experience, but there are still not many considerations in …

The importance of user experience for the design, development, and deployment of software
products has increased significantly, motivating governments to focus on user experience …

The objective of this study is to examine how the implementation of E-Government,
specifically through the PTSP application in Batam City, enhances the quality of public …

Understanding citizens' perceptions is essential for improving e-government services and
strengthening the relationship between citizens and the government. Therefore, this study …