Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

More specific knowledge about Quality Function Deployment (QFD) has grown rapidly.
There is a lot of research on the application of QFD in various industrial sectors including …

Background: Assessment of hospital information system (HIS) service quality helps to meet
the needs of users and a strategy to expand the interaction between HIS developers and the …

Purpose To identify the expectations and perceptions of clients concerning the quality of
hospital care provided to them and their respective companions at a private Brazilian …

Purpose The purpose of this paper is to introduce an integrated approach using failure
modes and effects analysis (FMEA), multiple-criteria decision making (MCDM) …

The development of information systems in recent years has contributed to various methods
of gathering information to evaluate IS performance. The most common approach used to …

背景随访是慢性病患者疾病管理的必要步骤, 云随访作为新型的随访形式可能有助于提高随访
质量, 但目前缺乏从患者角度出发的云随访服务质量评价工具. 目的研制慢性病患者云随访服务 …

SMEs is one of the pillars that can improve people's lives and is very meaningful for the
government. In order for SMEs to continue to develop, even increase, it is necessary to …

Methods: First, the customers' wants are identified. The corrective activities are then
identified to meet these wants, and the relationship between each corrective activity and …

Abstract The Brazilian Unified Health System (UHS) primary care services are provided by
several structures scattered over more than five thousand municipalities. The Primary Care …