Purpose Islamic banking and finance (IBF) have been the subject of central scientific
interest, as demonstrated by the significant increase in publications on the subject in recent …

Purpose–The purpose of this study is to explore the dimensional structure of the SERVQUAL
scale within non-western service setting as well as the impact of service quality dimensions …

Purpose The purpose of this paper is to understand the moderating role of organizational
culture in the relationship between service quality, customer satisfaction and loyalty in the …

The main objective of this study is to find the interrelationships between service quality
attributes, customer satisfaction and customer loyalty in the retail banking sector in …

Purpose–First, to investigate the relationship between customer perception of service quality
and bank financial performance in the new context of the automated banking environment in …

Purpose Islamic marketing ethics focus on the principles of equity, justice and value
maximization for the welfare of society. These ethics play a vital role in elevating the …

Islamic marketing ethics combines the principle of value maximisation with the principles of
equity and justice for the welfare of the society. Adherence to the Islamic ethics in the Islamic …

The purpose of this study was to develop and validate a theoretically grounded instrument to
measure perceived HRM system strength. Relying on the work of Bowen and Ostroff, we …

The paper presents the results of an extensive study on the determinants of customer
satisfaction for a retail bank. In doing so, it uses a revised version of the traditional analyses …

The purpose of this study is to investigate how customers' perceptions of service quality,
product quality, and price fairness influence their loyalty to a particular service provider …