Due to impact of Information and Communication Technology (ICT) and changing needs of
users, libraries have to force to shift from manual to automated environment. Users now want …

'Service Quality'and its influence in Library and Information Science discipline are
spectacular when studied intensively. In this study, researchers adopted the Realist and …

Günümüzün artan rekabet ortamında otel işletmeleri müşterilerinin beklentileri
doğrultusunda bir hizmet kalitesi anlayışı benimsemek zorundadır. Hizmet kalitesi otel …

Purpose The purpose of this paper is to evaluate the library service quality (LSQ) of
University of Kashmir from the users' perspectives based on the LibQUAL+ model approach …

Purpose–The purpose of this paper is twofold: first, to investigate the epistemological
underpinning of SERVQUAL and its limitations; and second, to propose ways to enhance …

This paper reviews the evolution of measurement and evaluation in libraries from the
perspectives of three important figures who have shaped the history of library assessment …

The use of LibQUAL+ by European research libraries | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search The use of LibQUAL+ …

Objectives: To explore how the library service expectations and perceptions of users might
differ across health‐related libraries as against major research libraries not operating in a …

University library plays a dynamic role in accomplishing the overall goals of its parent
organization by offering a range of services to fulfill needs of the academic community …

Reliability and validity of a modified LibQUAL+® survey in Pakistan: An Urdu language
experience Page 1 Malaysian Journal of Library & Information Science, Vol. 19, no. 2, 2014 …