With the advancement of information and communication technologies, smart product-
service system (PSS) has attracted increasing research attention to integrate diverse …

The paper proposes a systematic procedure for the development of Product-Service
Systems (PSSs) by focusing on the analysis of customer requirements, and the selection of …

As the development of the consuming environment, the way consumers give feedback on
product experience changes from passive feedback to active reviews, and the development …

Owing to the increasing concerns about customer needs in the current competitive market,
the identification and incorporation of customer requirements (CRs) into product …

The ability for a product or a service to meet customer needs and requirements efficiently
before its market launch is a key-point in design and development activities. Quality Function …

Quality function deployment (QFD) is a powerful customer-driven quality management tool
that improves product quality by translating customer requirements (CRs) into design …

Promptly development of new products can be achieved through quality function
deployment (QFD) process, which is critical to companies' survival. Since the multi-criteria …

Quality function deployment (QFD) is a customer-oriented tool and is widely applied to
design and improve products and services. Determining the importance ratings (IRs) of …

Quality function deployment (QFD) is a method commonly used in manufacturing industries
to identify customer requirements (CRs) and the manufacturing capacity to meet CRs …

The complexity of construction processes often means interaction between various
stakeholders, activities and tasks in order to deliver the expected outcomes. The intensity …