This book provides one of the first unified accounts of the dynamic aspects involved in the
strategic behavior in queues. The author presents the material in an easy style with mostly …

We consider strategic customers in a Markovian queue with batch services. We derive
customer equilibrium strategies, regarding the joining/balking dilemma, in two cases with …

Many service systems in the fast food industry consist of two types of customers: fastidious
and strategic. A fastidious customer will always join the queue and wait for a fresh product …

This paper is concerned with a double-ended queueing system which is motivated by the
passenger-taxi problem under a gated policy. This policy makes taxis start to balk when the …

This paper considers a clearing service system where customers arrive according to a
Poisson process, and decide to join the system or to balk in a boundedly rational manner. It …

We consider a transportation station, where customers arrive according to a Poisson
process, observe the delay information and the fee imposed by the administrator and decide …

Apps which allow customers to check waiting times in real time on their smartphones
become increasingly popular across many industries. Waiting time information is ambiguous …

We consider a two-stage service system with batch processing. More specifically, customers
arrive according to a Poisson process at the first stage of the system, where they do not …

This study examines a matching queue problem (double-sided matching queue) where
customers are loss-averse with respect to their waiting times. We first set the reference point …

The waiting processes of both passengers and taxis at taxi stand of transport hubs are a
complicated random queueing problem because of some typical random characteristics …