COVID-19 and repeat visitation: Assessing the role of destination social responsibility, destination reputation, holidaymakers' trust and fear arousal
This study aimed to examine the influence of destination social responsibility (DSR) on
destination reputation, holidaymakers' perceived trust and their revisit intention. It also tested …
destination reputation, holidaymakers' perceived trust and their revisit intention. It also tested …
The effect of supermarket service quality dimensions and customer satisfaction on customer loyalty and disloyalty dimensions
Purpose This paper aims to examine the effect of service quality dimensions and customer
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …
satisfaction on customer repurchase intention, word-of-mouth, complaining behaviour and …
Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study
The study examines the role of customer perceptions of CSR in improving customer loyalty
by exploring its direct and mediated effects through service quality, customer satisfaction …
by exploring its direct and mediated effects through service quality, customer satisfaction …
Relationships and impacts of perceived CSR, service quality, customer satisfaction and consumer rights awareness
Purpose The purpose of this paper is threefold: first, to examine the effects of perceived
corporate social responsibility (CSR) on service quality, satisfaction and repurchase …
corporate social responsibility (CSR) on service quality, satisfaction and repurchase …
Effect of employee empathy on customer satisfaction and loyalty during employee–customer interactions: The mediating role of customer affective commitment and …
This study investigates the indirect effect of employee empathy (EE) on customer loyalty (CL)
and loyalty outcomes through intervening variables, ie customer affective commitment …
and loyalty outcomes through intervening variables, ie customer affective commitment …
Corporate social responsibility and customer loyalty in food chains—Mediating role of customer satisfaction and corporate reputation
The study examined the role of perceived CSR in deriving customer loyalty by exploring
direct and mediated effects of corporate reputation and customer satisfaction in Pakistan's …
direct and mediated effects of corporate reputation and customer satisfaction in Pakistan's …
Building customer trust through corporate social responsibility: The Effects of corporate reputation and word of mouth
I Fatmawati, N Fauzan - The Journal of Asian Finance, Economics …, 2021 - koreascience.kr
Abstract Corporate Social Responsibility (CSR) program has become one of the primary
concerns of companies worldwide. For many companies, treating the environment and the …
concerns of companies worldwide. For many companies, treating the environment and the …
Effects of transparent brand communication on perceived brand authenticity and consumer responses
J Yang, AF Battocchio - Journal of Product & Brand Management, 2021 - emerald.com
Purpose This study aims to understand the effects of brands' transparent communication (ie
production transparency and cost transparency) on consumers' perceptions of a brand's …
production transparency and cost transparency) on consumers' perceptions of a brand's …
Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? Evidence from the Saudi banking sector
SAA Al-Ghamdi, NS Badawi - Cogent Business & Management, 2019 - Taylor & Francis
This study examines the influence of corporate social responsibility activities on customer
satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by …
satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by …
Unveiling the research pattern and trends in library service quality studies: A meta-narrative review
'Service Quality'and its influence in Library and Information Science discipline are
spectacular when studied intensively. In this study, researchers adopted the Realist and …
spectacular when studied intensively. In this study, researchers adopted the Realist and …