Antecedents and outcomes of emotional labour in hospitality and tourism: A meta-analysis
This paper meta-analytically investigates a theoretical framework of emotional labour and its
antecedents and outcomes in the hospitality and tourism literature with 57 correlation …
antecedents and outcomes in the hospitality and tourism literature with 57 correlation …
Emotional Labor in the Tourism Industry: Strategies, Antecedents, and Outcomes
The chapter reviews the key concepts, definitions, individual and organizational
antecedents, and individual and organizational outcomes of emotional labour (EL) in the …
antecedents, and individual and organizational outcomes of emotional labour (EL) in the …
The Effect of Emotional Labor on Citizenship Fatigue and Proactive Customer Service Performance in Travel Agencies
NWG Hanen, A El-Tawab… - Journal of Association …, 2022 - jaauth.journals.ekb.eg
Underpinned by appraisal theory of emotion, this paper investigates the effect of emotional
labor forms on citizenship fatigue and proactive customer service performance in the travel …
labor forms on citizenship fatigue and proactive customer service performance in the travel …