Purpose This research investigates the role of customer involvement (CINV) in customer
relationship management (CRM) dimensions and customer retention (CR) in Ghana's hotel …

In this competitive world, companies should sustain good relationships with their consumers.
CRM (customer relationship management) program can improve the company's customer …

Commercial banks in Malaysia are facing increasing competition from non-bank financial
institutions, such as mobile money operators and microfinance institutions. To maintain their …

El estudio tuvo como objetivo determinar la relación entre la gestión administrativa y
desempeño laboral del personal nombrado y Contrato de un Gobierno Regional al norte del …

In service-rendering business organizations, service quality plays a vital role and enhances
the satisfaction level of the customers or consumers. Service quality refers to excellence in …