Metaverse for service industries: Future applications, opportunities, challenges and research directions
Although the metaverse is still in the early stages of development and implementation, it has
the potential to revolutionize the way how businesses can interact with customers through …
the potential to revolutionize the way how businesses can interact with customers through …
Four decades of frontline service employee research: an integrative bibliometric review
We conducted a comprehensive review of empirical research related to frontline service
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …
employees over the past four decades (1980-2020). Utilizing a bibliometric mapping …
Service research priorities: managing and delivering service in turbulent times
Transformative changes in the societal and service context call out for the service discipline
to develop a coherent set of priorities for research and practice. To this end, we utilized …
to develop a coherent set of priorities for research and practice. To this end, we utilized …
Innovating the cultural heritage museum service model through virtual reality and augmented reality: The effects on the overall visitor experience and satisfaction
M Trunfio, MD Lucia, S Campana… - Journal of Heritage …, 2022 - Taylor & Francis
Although museum visitor experience and satisfaction have received growing attention in
academic research, the impact of new elements of the museum service model, including AR …
academic research, the impact of new elements of the museum service model, including AR …
Role of cognitive absorption in building user trust and experience
J Balakrishnan, YK Dwivedi - Psychology & Marketing, 2021 - Wiley Online Library
The growth of artificial intelligence (AI) and its applications in business has proliferated in
recent years. Businesses have started adopting various technology practices relevant to …
recent years. Businesses have started adopting various technology practices relevant to …
Exploring phygital omnichannel luxury retailing for immersive customer experience: The role of rapport and social engagement
Omnichannel retailing has revolutionized the way retailers create strategies for engaging
customers in making purchase decisions. Phygital is a new-age transformative form of …
customers in making purchase decisions. Phygital is a new-age transformative form of …
Mixed reality experiences in museums: exploring the impact of functional elements of the devices on visitors' immersive experiences and post-experience behaviours
This paper contributes to the debate on MR technology in the museum setting by
investigating how and to what extent functional elements of the MR devices affect …
investigating how and to what extent functional elements of the MR devices affect …
Avoiding the hospitality workforce bubble: Strategies to attract and retain generation Z talent in the hospitality workforce
Survival of the hospitality and tourism industry is highly dependent on a stable workforce to
service the tourists and customers. In a shrinking workforce market faced with traditionally …
service the tourists and customers. In a shrinking workforce market faced with traditionally …
A conceptual framework of the service delivery system design for hospitality firms in the (post-) viral world: The role of service robots
F Seyitoğlu, S Ivanov - International Journal of Hospitality Management, 2020 - Elsevier
This study aims to develop a conceptual framework of the service delivery system design for
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …
hospitality firms in the (post-) viral world. Several theoretical approaches such as resource …
Hotel experiences during the COVID-19 pandemic: high-touch versus high-tech
Purpose This study aims to gain an understanding of hotel experiences during the pandemic
by examining sentiments of guests posted online. Design/methodology/approach This paper …
by examining sentiments of guests posted online. Design/methodology/approach This paper …