Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …

A renewed interest has appeared in citizen co-production of public services due to financial
pressure on governments. While social media are considered an important facilitator, many …

The social media are becoming a major channel of online interactive participation, and local
governments are seizing this opportunity to enhance citizen engagement in political and …

Changing the relationship between citizens and government is often cited as a goal for
digital government, and new tools such as social media have the potential to improve …

Despite the high popularity of personal use of online social media, a low percentage of
students and instructors use them for educational purposes. This qualitative study explores …

The commitment of higher education to produce job-ready and highly competitive graduates
requires that it endow graduates with broad knowledge and innovative technologies …

Social media such as blogs, microblogs or electronic social networks can transform the ways
in which we relate to other people and organizations. Government organizations are …

This qualitative study explored digital technologies that promote educational experiences
and achievements of culturally diverse learners via interviews with 46 culturally and …

Social media offer governments a new approach to create transparency and accountability,
to increase citizens' opportunities to participate and collaborate in decision making or to …

Previous research has highlighted that there is a lack of advanced technological solutions
able to foster government-citizens collaboration. We argue that many examples of digital …