Research output related to digital nudging has increased ten-fold over the last five years.
Nudging in the digital realm differs from its analog counterpart in important ways. For …

A rule is divisive when its legitimacy is contested and divisive rules are an enduring theme of
public administration research. For over three decades, this research has been shaped by …

Public services represent a key means by which societies seek to reduce inequalities.
However, some people may experience administrative procedures as more burdensome …

Administrative burdens in citizen-state interactions are increasingly gaining attention in both
research and practice. However, being a relatively young research field, there is still …

Many low-income households in the United States miss out on social safety net benefits
because of the information, compliance, and psychological costs associated with take-up of …

A key insight in the literature on administrative burdens and exclusion is that they can be a
form of policy making by other means to disincentivize people's access to services, rights …

Through the lens of administrative burden and ordeals, we investigate challenges that low‐
income families face in accessing health and human services critical for their children's …

State actions impact the lives of citizens in general and government benefit recipients in
particular. However, little is known about whether experiences of psychological costs among …

Research indicates that administrative burden influences the behaviors and views of clients
and potential clients of government programs. However, administrative burden may also …

A key claim in the administrative burden framework is that citizens do not experience
interactions with public programs as equally burdensome. Existing research has argued that …