Purpose This research aims to investigate the effects of e-service quality on customer
satisfaction and customer loyalty. The moderating effects of web design and trust in the …

Some logistic companies faced a lot of competition. The firms need to applying specific
approach to exist and competitive advantage through specific brand. Yet, few research has …

In today's emerging and competitive mobile social media market, companies continuously
endeavor to improve service quality and customer satisfaction in order to gain a competitive …

Purpose The study aims to investigate how hotel booking attributes (ie perceived privacy,
perceived certification and perceived assurance) engender consumers' untrust and …

Purpose Although the bubble tea market has been growing rapidly in recent years, not many
studies have been conducted to understand why consumers revisit bubble tea stores. This …

This paper examines the effect of smart city service quality on online civic engagement.
Smart cities are reconceptualized as smart social substances forming the basis of social …

Purpose This study proposes a model that influences customer citizenship behavior during
COVID-19, and empirically tests the effects of fast-food restaurant customers' perceptions of …

To comprehend the nature, implications, risks and consequences of the events of the COVID-
19 crisis, individuals largely relied on various online information sources. The features of …

During the last few decades, there has been an increased use of social media by low-cost
airlines (LCAs) to interact with their customers and generate customer engagement …

The current study investigates the impact of environmental sustainability government
initiatives (ESGI), social platform influence (SPI), environment awareness (EA), and …