Managing mutual relationship with the customer is a decisive task in every sector. Many
earlier research outcomes evidenced this as a major drawback, particularly in the banking …

The aim of this study is to investigate the mediating mechanism of customer satisfaction (CS)
on customer relationship management (CRM) and customer loyalty (CL) among Nigerian …

This paper aims to analyze customer loyalty to Islamic banks and conventional banks
through variables studied from previous research. This study used a qualitative approach to …

This study examines the effect of Customer Relationship Management (CRM) on banking
customer loyalty in Batam city of Indonesia through customer satisfaction as a mediating …

The history of Islamic education in Indonesia has experienced fluctuations over time. Until
the late 1970s, the education system in Indonesia retained a strong dichotomous pattern …

This study aims to determine factors for building customers' loyalty to organic agricultural
products in Bangkok, Thailand. Data were collected from 400 senior customers-who were …

Tingginya persaingan antar hotel di Kota Solo memberikan dampak terhadap tingkat
okupansi di Hotel Zaen Syariah sehingga dilakukan penerapan customer relationship …

This study aims to investigate the mediating role of customers' satisfaction on the effect of
communication and conflict handling on long-term customers' loyalty in the banking sector in …

The important role of customer relationship management (CRM) has been increasingly
recognised in the hotel industry across the globe and most specifically the hotel in the …

The purpose of this study was to investigate the effect of customer relationship management
on customer loyalty: the case of current account customers of three commercial banks in …