The global energy crisis that began in fall 2021 and the subsequent spike in energy prices
constitute a significant challenge for the world economy that risks undermining the post …

The recent surge in energy prices in Europe has prompted governments to introduce policy
measures to support households and businesses. This paper uses the MATRIX model, a …

The prevalence of energy poverty as a major challenge in numerous countries, the
escalating energy crisis and the need to build just supporting mechanisms within the net …

This paper studies the effects of various economic and psychological factors on the
switching behavior of large-scale electricity consumers in Turkey. Switching frequency and …

International experience has shown that electricity consumers react to pricing policies by
switching retailers or shifting part of their consumption from peak to off-peak hours. This …

Abstract An Overall Customer Satisfaction (OCS) score is proposed, to summarise
information about suppliers' performance and thereby enable customers to engage more …

This paper analyzes how customers' heterogeneous search and switching habits affect the
prices paid for telecommunication services in a context in which operators use price …

Firms compete for clients, creating distributions of market shares ranging from domination by
a few giant companies to markets in which there are many small firms. These market …

In any retail market, Load Serving Entities (LSE) and consumers can benefit from an
effective dynamic pricing mechanism. Consumer's price responsiveness and uncertainty of …

Failure to switch service provider is viewed as leaving money on the table. While
psychological hassle and switching costs are often invoked to explain the observed inertia …