Ante el creciente uso de las tecnologías de información se han desarrollado modelos de
gestión de servicios de tecnología de información (GSTI) con la finalidad que las …

A smart co-operative refers to a co-operative that aims to apply ICT to provide better services
and increase management efficiency to meet organizations' goals through the combinations …

Cloud computing has become an increasingly popular means of delivering precious IT
enabled business services. Customers and end users access the IT services catalog …

Abstract Information technologies service management (ITSM) models have developed due
to the increasing use of information technologies in order that organizations can deliver …

The article reports on Information Technology Infrastructure Library (ITIL) implementation in
Maersk Oil. We analyze the values embedded in ITIL, compare them to Maersk Oil's …

The ITIL framework provides best practice guidance for Information Technology Service
Management (ITSM) that includes a set of ample publications providing detailed guidelines …

IT Service Management has become more sophisticated and more critical to the business
success. The Information Infrastructure Technology Library (ITIL) is the de facto standard …

Pró-Reitoria Acadêmica Escola de Educação, Tecnologia e Comunicação Programa de Pós-Graduação
Stricto Sensu em Gestão Page 1 1 Pró-Reitoria Acadêmica Escola de Educação, Tecnologia e …

The information technology infrastructure library (ITIL) provides a framework that information
technology (IT) organizations can use to establish and enhance their operations. One …

In recent years, market competitions and internal efficiency requirements derived many
Information Technology (IT) functions to shift their paradigms from IT asset management to IT …